CX Intelligence Specialist, Innovation Leader
Graduated from university
Background in social media communication and marketing (2 yrs+)
Good understanding of the social media dynamics and the communication
Fluent English
Analytic and strategic thinking
Feels comfortable and agile using spreadsheet software
Excellent verbal, written, reading, understanding and presentation skills
Ability to understand consumer/customer needs
Eligible for teamwork and self-improvement
Knowledge in scripting languages (R, Python) database languages (SQL) and Social Web APIs programming is a plus
Findasense is a fast-growing company. It has developed and deployed marketing and consumer interaction solutions to more than 40 markets over the last 4 years. Since 2011, our team has doubled its size every year, and now comprises more than 250 full-time professionals. Findasense is fully aimed and committed to creating an outstanding, global and networked organization, with innovation, creativity and smart client service practices at the heart of all operations and capabilities. We seek for humble, talented, and ambitious people with strong ‘can-do’ and ‘start-up’ attitude.
Envision a modern space to work closely with your client and the team on a level playing ground in a highly creative environment.
A high performance center dedicated to monitoring and listening, intelligence and communicating content in real time!
We are looking for a professional in Social Media Data Analysis to extract, transform and provide insights through reporting.
Mission
Convert social media data to insights and identifying opportunities for stakeholders to improve their business and keep a curious and skeptic spirit and being enthusiastic for learning about anything and finding ways to discover new methods and solutions.
Outcomes
Providing data insights for client and team, trhour specialized reports, developing their business strategy.
Ensuring and producing searching and analysing data according to pre-defined key words and processes tracing and conducting manual sentiment analysis from the data ad hoc, daily, weekly, monthly and yearly reports
Identifying, mapping and monitoring the stakeholders impacting client business
Providing awareness for issue, incident, crisis & opportunity management
Ensuring & monitoring that the processes are completed within the KPIs and SLAs
Developing new tools that help automate any task or make easier ways to extract and analyse data.
Collaborating with the data science team and supporting them in developing new tools and replicating them locally
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