CX Engagement Specialist, Innovation Leader - Freelance
Degree in Journalism, Advertisement, Marketing or similar
Heavy user of Twitter and Facebook
2 years of experience as Community Manager
Spanish and English at the negotiation level. Other languages will be a plus.
Good writing and spelling.
Experience in the management/upload of articles for website platforms (not excluding)
Experienced in influencer marketing
Cultural Fit
- Honesty.
- Relentlessly.
- Efficiency.
- Attention to detail.
- Analytical and strategic thinking.
- Organization and planning.
- Proactivity.
- Goal driven.
- Enthusiasm.
- High Standards.
- Communication Skills.
- Teamwork.
- Challenge willing.
Findasense is a fast-growing company. It has developed and deployed marketing and consumer interaction solutions to more than 40 markets over the last 4 years. Since 2011, our team has doubled its size every year, and now comprises more than 250 full-time professionals. Findasense is fully aimed and committed to creating an outstanding, global and networked organization, with innovation, creativity and smart client service practices at the heart of all operations and capabilities. We seek for humble, talented, and ambitious people with strong ‘can-do’ and ‘start-up’ attitude.
OUTCOMES
- Provide professional, courteous and fast support for customers, in contact with other departments to provide two-way communication on consumer issues.
- Publish and moderate (respond / hide / report cases to the corresponding area) all the content provided by the team in the defined social media channels.
- Coordinate with the media agency the implementation of advertising guidelines in the contents published in the social media.
- Management of crisis alerts received directly in the social media channels of the brand, tracking them and action proposal.
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