CX Engagement Support, Innovation leader




  • Fully proficient in English and Spanish.
  • Excellent communication skills in a variety of customer facing situations.
  • Awesome grammar and spelling skills.
  • Able to identify and capitalize opportunities in the social media landscape for the brands.
  • Create engagement with consumers linking their personal interests with the brands.
  • Good team player and drive for success.

ATTITUDE

  • You are an active, well-organized, self motivated, and entrepreneur person.
  • Your are a clearspeaker, with very strong communication skills.
  • You are resolutive, positive, and target oriented.
  • You are an open mind person.
  • You gain trust with people through empathy, and proved common sense, so you instill accountability and leadership. The team love to work with you.
  • You inspire reliability and trust to clients.


VISION

Opportunity for a 6 month paid internship to help to link with other teams to provide two- way communication on consumer issues, including problem prioritization, analysis, and resolution of issues.


OUTCOMES

  • Be the face of the brand, acting externally as the voice of the Company and being the voice of their consumers internally.
  • Provide professional, courteous, and prompt support for customers, liaising with other departments to provide two-way communication on consumer issues.
  • Effectively work with other teams on issues that require attention.
  • Provide a timely resolution to consumers.
  • Actively track and manage consumer interactions by logging all contacts in the tracking system and collaborate in generating and sharing the knowledge for case resolution.
  • Where appropriate, outline the key steps to resolving problems and communicate the solution to the consumer via frequent and regular status updates.
  • Web monitoring in search of conversations about the company, brands, competitors and other issues of interest.
  • Contextualize data found, analyze it and share relevant information with the team.
  • Maintain year round consumer engagement using a variety of communication techniques to actively generate influence through different online channels and social media platforms.
  • Participate in different type of actions to promote the brand.
  • Prepare reports about status and findings, providing insights.
  • Handling customer calls regarding inquiries about products.


Apply for this job

*Usted será redireccionado hacia la web de workable.com