OUR SOLUTION

Methodologies

DEEP: DESIGN ENGAGE EDUCATE PROGRAM

Our work methodology stems from our know-how and is used to activate and integrate a set of practice and services both inside and outside a company.

DESIGN

We design journeys for our customers by educating and securing the commitment of everybody involved in work processes, to set up a virtuous consumer connection circle

The design methodology phase consists of three fundamental questions:

  • What sort of consumer journey do we want to create for our customers?
  • What sort of people do we want to attract?
  • What sort of experience do you want your customer to have?

ENGAGE & EDUCATE

We educate and engage company employees and areas to ensure that everybody in the organisation is aligned and engaged with the customer experience that we have designed and want to foster among our customers.

Developing this phase of our DEEP methodology involves answering the following questions:

  • How many departments work with customer interactions?
  • Who inside the company works on these contact points?
  • How fast is information about customer interactions processed and shared?
  • How many isolated silos are there for each customer contact point?

PROGRAM

Programming the connections that will guarantee a consistent experience. We program connections to achieve certain behaviours; so that when “something happens here, something else happens there”. This may be technological, but also encompasses processes and soft skills and requires multidisciplinary alignment.