CX STRATEGY

We analyse real communities in their natural digital context using Findasense’s social investigation methodology. The development of our own study tools allows us to gain a deep consumer knowledge, either for internal use or for combining with all other practices for creating experiences

We identify people or profiles who interact with your brand and conduct a quantitative and qualitative analysis of their behaviour to define their demographics and psychographics. We build up people based on real data sourced from physical and digital research; they are a key input for any brand strategy.

We provide training through seminars and workshops that help gain an understanding of the digital world. These activities cover topics ranging from the digital transformation to customer experience and/or social media.