Consumer Care Agent (German Native), Engagement Specialist
What will you do?
- The channels you will manage will be the customer care channels (Care) via email and telephone, resolving customer queries on a Q&A basis.
- You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
- You will produce monthly quantitative and qualitative reports on Customer Care performance.
Who you are?
- Customer service oriented, organised and attentive to detail.
- Sociable person who enjoys customer service and generating good engagement with everybody.
- You are native German and bilingual in English (you will communicate with the German team as well as the global team in English).
- Nice to Have: Spanish or some other language (we speak English so don't worry if you don't speak Spanish).
- Availability to work full time.
- Availability to be hired in Spain.
- You must be located in Spain.
The rol
This position has the purpose of coordinating and managing direct communication across all digital channels in a proactive way; in this way we can keep customer satisfaction in line with the needs of our customers.
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