Community Manager & Consumer Care Engagement Specialist. Native French Speaker

What will you do?

  • You will manage the monthly calendar for our client's social networks, being the interlocutor with him to solve any doubts.
  • You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.
  • The channels you will manage will be social networks (Social Media) and customer care channels (Care) through email and phone.
  • You will also promote some of the content on the networks.
  • You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
  • You will produce monthly quantitative and qualitative reports on Social Media and Care performance.
  • You will research new trends in RRSS that contribute to the creation of content for brands and/or current clients.

Who you are?

  • Someone who manages social networks and is up to date with the latest news.
  • A person oriented to help consumers, organized and attentive to detail.
  • Sociable person who enjoys customer service and generating good engagement with everyone.
  • You are a native French speaker and bilingual in English.
  • Nice to Have: Spanish or another language (we speak English so don't worry if you don't speak Spanish)
  • Willingness to travel at some point during the year.
  • Availability to work full time.
  • Availability to be hired in Spain.

The role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can to maintain customer satisfaction in line with the needs of our customers.

The team

You will be part of an EPIC team! You will belong to the Engagement team that has the great purpose of strengthening the relationship between brands and consumers to achieve the best interaction with our customers. The projects you will be in will have an impact on the consumer, client and all Findasensers, achieving relationships that work at all levels. You will be part of a self-management environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifies all of us at Findasense.

Apply for this job

*Usted será redireccionado hacia la web de