CX Client Success & Business Strategy, Innovation Leader
What will you do?
- Lead media knowledge based on media planning, data collection, media optimization and reporting.
- Lead the Media and Digital guidelines to educate, replicate and become best in class.
- Follow global KPIs for media, digital, social media, influencers, customer experience, content quality and traditional media.
- Support the new touchpoints strategy for all global and local brands.
- Support the omnichannel strategy with its customer experience and consumer data strategy to ensure its successful rollout globally.
- Work closely with marketing, sales, R&D, operations, and global communication to deliver insights from all the contacts and data collected at the CRM.
- Coordinate interactions and be the lead consultant with global, regional, and local marketing and media partners, corporate areas, martech and cx agencies.
Who you are?
- Bachelor's degree in Marketing, Business Administration, or related field.
- 7+ years of experience in media, digital marketing, with at least 8 years in a leadership role.
- Strong analytical skills and ability to use data to drive media decision-making.
- Have a comprehensive grasp of Digital, Customer Experience and marketing automation.
- International experience collaborating with global and local teams.
- Experienced in Martech (Salesforce, Sprinklr, CDPs) among others.
- Technology formation skills are a plus.
Skills
- Real passion for and knowledge of the media and digital industry.
- Excellent organizational skills and very organized and detail oriented.
- Ability to work in a fast-paced, high-growth environment.
- Experience crafting presentations for senior leadership.
- Strong work ethic, flexibility, and ability to multi-task.
- Self-starter that can operate with minimal direct supervision.
- Strategic mindset and be a collaborative, passionate and results-oriented person.
- Strong interpersonal, communication and persuasive skills.
- Able to work flexible hours, at home, at the office and traveling regularly.
- Languages: Spanish (100%), English (100%). Fluent.
The role
The selected candidate will lead the customer experience model and will collaborate through the different initiatives to deliver consumer insights to accelerate the consumer centricity vision.
El equipo
The projects you will be part of will have an impact on consumers, clients and all Findasensers, building relationships that work at all levels.
You will be part of a self-managing environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifies all of us at Findasense.
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